Patient portal released (free add-on)

Your patients can now access a secure self-service portal to stay informed and engaged with your practice — reducing phone calls and admin overhead.

What patients can do:

• Track referral progress — Patients see exactly where their referral sits in the pipeline, from received through to appointment scheduled.
• Complete forms online — Send forms to patients and they can fill them out before their visit, saving time on the day.
• View test orders — Patients can see their pathology and radiology orders, including individual test items and urgency.
• Upload documents — Patients can submit referral letters, reports, or other documents directly through the portal.
• View messages from your practice — Any communications you send are available for patients to review at any time.
• Two-way messaging — Patients can send messages to your practice and receive replies, all in one conversation thread. (Requires Practice Inbox add-on.)
• Review and update their details — Patients can check their information on file, and optionally update their contact details if you allow it.

You're in control:#

Every feature can be individually enabled or disabled from Settings > Patient Portal. The settings page also provides a shareable login link and QR code you can add to appointment cards, your waiting room, emails, or your website.

Patient identity is verified through a multi-step process — SMS invite, date of birth, postcode, and initials challenge — before any health information is accessible.